So I ended up not renting a car and they drove me back with a shuttle to the airport to take a autobús. No fees applied. But anyway, a classical trap or scam. If I rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.
Desventajas: Delay at dropoff because they couldn't find my credit card. It took awhile but the staff person was helpful.
Desventajas: although we have insurance they obligated us to pay thier own insurance at 500 otherwise we had to secure them the value of he car on hold to our credit card
Desventajas: didnt give me the car grade I paid for, they gave me the bottom level for the same price!
Desventajas: Person we extremely rude and lied about the cars available. Tried to get me to spend an extra $500 for the week to get the car I ordered. Plus the car needed air in the tires and none of the windows worked.
Ventajas: The car was fine. Takes a little longer to get contract processed then we are used to in the US. Biggest issue is cost of insurance. They required two insurance forms from my bank before they'd allow me to utilize the theft and damage coverage that is available automatically through my credit card.
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Dollar in Cancun REQUIRES rental insurance so it turned pasado to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
Desventajas: Additional costs such Ganador airport fee and taxes not advertized and not clear. Not sure if this is something Kayak should post or company needed to reveal.
I explained to him that it is illegal and by law the insurance has to be included in click here the rental price. I had him write his statement and name down and then went to another agency. Be aware of this scam and know your rights!
Desventajas: It was off site. They charged over two hundred dollars for insurance, but it was in Mexico. The car had minor damage throughout the vehicle before we picked it up.
.. incluso, dejar que el policía hable y una vez el pida hacienda, se le dice 'Señor agente, si no me entrega los documentos,, creo que va a tener que rendirle cuentas a su director, porque todo lo estoy grabando, incluso la infracción que nunca cometí... ' Eso los hace poner en una situación difícil a ellos."
Desventajas: The first really bad part of my experience was the fact that I was forced to pay an extra 100$ for insurance even though my credit card (Visa) covers it. In order to get demodé of paying collision insurance I would have had to get a letter from Visa and the Mexican government stating that my credit card insurance coverage was OK. Then I would have to leave a 7000 $ deposit. This I obviously had no way of doing THAT DAY.
This should be disclosed up front at the time of booking and the cost of insurance should be added to the quoted rental cost since it is required.